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BSB40120 Certificate IV in Business (Operations)


Prepare to excel in the world of business operations with the nationally recognised BSB40120 Certificate IV in Business (Operations).

This qualification is your gateway to roles that involve a business service component, offering you the tools to develop operational practices that give you a competitive edge – a skillset highly sought after by industries.


Free Course Guide

  • 100% online study
  • Nationally recognised qualifications
  • Dedicated mentor support
  • 12-months course duration 
  • Enrol any time
  • Flexible payments options to save more

Course Summary

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In our Certificate IV in Business (Operations) course, you'll embark on a journey of self-development, mastering specialist administrative and operational tasks.

Throughout your studies, you'll learn to apply critical thinking to work practices, implement effective communication strategies, coordinate recruitment efforts, develop business and marketing plans, and apply risk management processes.

What sets this program apart is the hands-on practical experience it provides. You'll be immersed in a simulated business environment, allowing you to apply your newfound knowledge and build unshakable confidence. Access to business support documents, templates, and expertly guided simulation roleplays ensures you have everything you need for a successful learning journey.

Ready to make your mark in business operations?

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Course Summary BSB40120
Career Options BSB40120

Career Options

You will graduate from the Certificate IV in Business (Operations) with the skills and qualifications to confidently work in many roles, such as:   

  • Team Leader
  • Accounts Manager
  • Office Administrator
  • Operations Officer
  • Business or Program Supervisor
  • Business Operations Manager

Don't miss out on this opportunity to shape your future!

Speak to a career advisor

  • Untitled design (44)-1

    I wanted to thank my mentor for helping me throughout the completion of my course. MCI Institute was prompt and easy to reach anytime, friendly staffs and very professional.

  • Untitled design (45)-1

    I completed a Diploma through MCI. The online course material and assessments were very practical and high quality. Thank you to my mentor for your support assisting me along the journey.

  • Untitled design (46)

    From the minute I signed up I had support from the mentors. You could easily get in touch with a mentor if you had a question and there was never any question that was too hard. The course outline was simple to follow. Overall a great institute to learn through.


Course Structure

We have selected key subjects that focus on the core skills to help you walk the professional path you’ve chosen. These are informed by our corporate experience and firmly based on what you will truly need and value.

You'll then be assessed via a mix of written answer questions, case study analysis, simulated scenarios and other interactive tasks.

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Nationally Recognized Training logo BSB40120

Core Units:

  • BSBCRT411 Apply critical thinking to work practices
  • BSBTEC404 Use digital technologies to collaborate in a work environment
  • BSBTWK401 Build and maintain business relationships
  • BSBWHS411 Implement and monitor WHS policies, procedures and programs
  • BSBWRT411 Write complex documents
  • BSBXCM401 Apply communication strategies in the workplace

Elective Units:

  • BSBPEF401 Manage personal health and wellbeing
  • BSBPEF402 Develop personal work priorities
  • BSBHRM415 Coordinate recruitment and onboarding
  • BSBESB401 Research and develop business plans
  • BSBMKG431 Assess marketing activities
  • BSBOPS403 Apply business risk management processes

Price and Payment Options

Unlock Savings: Pay Upfront
Discounted Upfront Price: $3,420 (save $380)

Flexible Payment Plans
  • 52 Weekly Payments of $73.08 each

  • 12 Monthly Payments of $316.67 each

Should you have any inquiries or require further assistance, please schedule a consultation with our Courses Advisors.
They are dedicated to helping you make this important decision on your educational journey.

Book a time to speak with us

Price and Payment Options BSB40120

Why MCI Institute

  • High Satisfaction Rates: 92.4% recommending us*. MCI significantly surpasses the average satisfaction scores for all VET providers in Australia.

  • 100% Online Learning: Study anytime, anywhere, with continuous support.
  • Access to Expert Mentors: Skilled mentors are available for guidance and support.
  • User-Friendly Materials: Our learning resources are straightforward and practical, helping you apply skills immediately in the workplace.

  • Nationally Recognised Qualifications: As a Registered Training Organisation (RTO) our certifications guarantee employers of your job-ready skills.

  • Trusted Award-Winning RTO: With 35 awards in 20 years, MCI Institute is a trusted and celebrated place to build your career.
*Data from National Centre for Vocational Education Research.
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FAQ BSB40120


How long is the course?
Students have 12 months to complete their course.
Is prior experience required to start the course?
For most of our courses, you do not need any prior learning experience before starting at the MCI Institute. However, please check with your course advisor to see if your course has pre-entry requirements. Our courses are designed to be super easy to follow, and you have access to a student mentor who can help you along the way.
Do I have direct access to a mentor?
You have direct access to a mentor at all times during MCI business hours, Monday to Friday 9:00 to 5:00 pm. If you need assistance during after business hours, please let us know and we'll do our best to help you. 
Do I have to sit exams in a classroom?
MCI courses don't have exams! Students are required to submit assessments as part of the online course, these can be submitted at any time before the end of the course.
What computer will I need?
Any kind of computer or iPad and an internet connection is all you need to get started. It would be ideal if you have the Microsoft office suite. Student packages can be purchased.
What is a nationally recognised qualification?
Our courses are all nationally accredited under the Australian Qualifications Framework. Nationally recognised training or qualification is any training program which leads directly to a qualification or credentials which are recognised all across Australia.  

If we don't answer your questions here, please don't hesitate to contact us!
You can call us on 1300 658 388 or book a time that works for you to chat with us:

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