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BSB30120 Certificate III in Business (Customer Engagement)


Welcome to the world of customer engagement! Our nationally recognised BSB30120 Certificate III in Business (Customer Engagement) is your gateway to the exciting realm of business.

In this course, we'll equip you with the essential tools to provide service that not only satisfies your customers but also keeps them coming back for more.

Customer engagement is all about setting and achieving goals to create a positive customer experience.


Free Course Guide

  • 100% online study
  • Nationally recognised qualifications
  • Dedicated mentor support
  • 12-months course duration 
  • Enrol any time
  • Flexible payments options to save more

Course Summary

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In this program, you'll delve into the dynamic realm of customer engagement within the business world. You will master the art of understanding customer needs, providing qualified advice, and cultivating customer loyalty while enhancing brand reputation.

Industry-relevant skills such as effective planning, document production, teamwork, quality customer service delivery, and adeptly managing feedback and complaints will empower you to establish strong customer connections.

Our program stands out for its immersive, hands-on approach. Within a simulated business environment, you'll not only acquire knowledge but also apply it in real-world scenarios, boosting your confidence.

You'll have access to valuable business support documents, templates, and step-by-step guidance for simulation roleplays, providing you with a well-equipped roadmap to success in customer engagement.

So, are you ready to embark on this exciting journey towards excellence?

Download Free Course Guide

Course Summary Certificate III In Business Customer Engagement Online
Career Options BSB30120 Customer Engagement

Career Options

Some roles this course will prepare you for include:

  • Executive Assistant
  • Office Assistant
  • Receptionist
  • Customer Service Representative

Don't miss out on this opportunity to shape your future!

Speak to a career advisor

  • Untitled design (44)-1

    Just completed my Certificate with MCI. Really easy online study with clear targets, great mentors and good support. Communication was great with online messaging and easy to study and submit.

  • Untitled design (45)-1

    The mentoring program was invaluable in helping me to complete my studies. My mentor was absolutely fantastic providing guidance and advice regularly. I'm happy to say that I have now secured full time employment in a Sales position and the beginning of a new career.

  • Untitled design (46)

    I chose to study at MCI because I work full-time. Working at your own pace is good and if you ever require any assistance the mentors are really helpful. It was a pleasant experience and completing my diploma with MCI was very rewarding.


Course Structure

We have selected key subjects that focus on the core skills to help you walk the professional path you’ve chosen. These are informed by our corporate experience and firmly based on what you will truly need and value.

You'll then be assessed via a mix of written answer questions, case study analysis, simulated scenarios and other interactive tasks.

Download Free Course Guide


Nationally Recognized Training logo BSB30120 Customer Engagement

Core Units:

  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBSUS211 Participate in sustainable work practices
  • BSBTWK301 Use inclusive work practices
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBXCM301 Engage in workplace communication
  • BSBCRT311 Apply critical thinking skills in a team environment

Elective Units:

  • BSBPEF301 Organise personal work priorities
  • BSBWRT311 Write simple documents
  • BSBTEC302 Design and produce spreadsheets
  • BSBOPS304 Deliver and monitor a service to customers
  • BSBXDB301 Respond to service needs of customers and clients with disability
  • SIRXCEG005 Maintain business to business relationships
  • BSBOPS305 Process customer complaints

Price and Payment Options

Unlock Savings: Pay Upfront
Discounted Upfront Price: $2,880 (save $320)

Flexible Payment Plans
  • 52 Weekly Payments of $61.54 each

  • 12 Monthly Payments of $266.67 each

Should you have any inquiries or require further assistance, please schedule a consultation with our Courses Advisors.
They are dedicated to helping you make this important decision on your educational journey.

Book a time to speak with us

Price and Payment Options BSB30120 Customer Engagement

Why MCI Institute

  • High Satisfaction Rates: 92.4% recommending us*. MCI significantly surpasses the average satisfaction scores for all VET providers in Australia.

  • 100% Online Learning: Study anytime, anywhere, with continuous support.
  • Access to Expert Mentors: Skilled mentors are available for guidance and support.
  • User-Friendly Materials: Our learning resources are straightforward and practical, helping you apply skills immediately in the workplace.

  • Nationally Recognised Qualifications: As a Registered Training Organisation (RTO) our certifications guarantee employers of your job-ready skills.

  • Trusted Award-Winning RTO: With 35 awards in 20 years, MCI Institute is a trusted and celebrated place to build your career.
*Data from National Centre for Vocational Education Research.
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FAQ BSB30120 Customer Engagement


How long is the course?
Students have 12 months to complete their course. 
Is prior experience required to start the course?
For most of our courses, you do not need any prior learning experience before starting at the MCI Institute. However, please check with your course advisor to see if your course has pre-entry requirements. Our courses are designed to be super easy to follow, and you have access to a student mentor who can help you along the way.
Do I have direct access to a mentor?
You have direct access to a mentor at all times during MCI business hours, Monday to Friday 9:00 to 5:00 pm. If you need assistance during after business hours, please let us know and we'll do our best to help you. 
Do I have to sit exams in a classroom?
MCI courses don't have exams! Students are required to submit assessments as part of the online course, these can be submitted at any time before the end of the course.
What computer will I need?
Any kind of computer or iPad and an internet connection is all you need to get started. It would be ideal if you have the Microsoft office suite. Student packages can be purchased.
What is a nationally recognised qualification?
Our courses are all nationally accredited under the Australian Qualifications Framework. Nationally recognised training or qualification is any training program which leads directly to a qualification or credentials which are recognised all across Australia.  

If we don't answer your questions here, please don't hesitate to contact us!
You can call us on 1300 658 388 or book a time that works for you to chat with us:

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