BSB20120 Certificate II in Workplace Skills
Step into the world of essential workplace skills with MCI's BSB20120 Certificate II in Workplace Skills.
This nationally recognised qualification paves the way for entry-level employment opportunities or further educational pursuits. As you embark on this journey, you'll gain proficiency in fundamental areas such as time management, business operational practices, technology usage, and effective workplace communication.
Free Course Guide
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100% online study
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Nationally recognised qualifications
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Dedicated mentor support
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12-months course duration
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Enrol any time
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Flexible payments options to save more
Course Summary
Get ready to develop practical skills that are in high demand across various industries. Throughout this program, you will master time management techniques, learn the ins and outs of essential business operations, harness the power of technology, and refine your communication skills in a professional setting.
The distinguishing feature of this course is the immersive, hands-on experience provided, allowing you to apply your newfound knowledge in a simulated business environment. With readily available business support documents, templates, and expertly guided simulation roleplays, you're fully equipped to thrive in your journey towards workplace excellence.
Are you prepared to embark on this learning adventure and unlock a world of career opportunities?
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Would recommend MCI to anyone, I completed a very helpful course with excellent support whenever required. My mentor was always amazing with assisting with any enquires I had throughout my course!
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Just completed my Certificate and I can highly recommend their services. My mentor was a great support and always there if I needed assistance or just to help me stay on track. I would happily use their services again for future study.
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I completed my Certificate with MCI Institute, finding the process and experience flexible and suitable around my work schedules and timelines. The mentors were more than accommodating to my needs, checking in periodically and always available to provide guidance. Highly recommended.
Course Structure
We have selected key subjects that focus on the core skills to help you walk the professional path you’ve chosen. These are informed by our corporate experience and firmly based on what you will truly need and value.
You'll then be assessed via a mix of written answer questions, case study analysis, simulated scenarios and other interactive tasks.
Core Units:
- BSBCMM211 Apply communication skills
- BSBOPS201 Work effectively in business environments
- BSBPEF202 Plan and apply time management
- BSBSUS211 Participate in sustainable work practices
- BSBWHS211 Contribute to the health and safety of self and others
Elective Units:
- BSBOPS203 Deliver a service to customers
- BSBPEF201 Support personal wellbeing in the workplace
- BSBTEC202 Use digital technologies to communicate in a work environment
- SIRXCEG002 Assist with customer difficulties
- SIRXCEG003 Build customer relationships and loyalty
Price and Payment Options
Discounted Upfront Price: $2,245.50 (save $249.50)
Flexible Payment Plans
- 52 Weekly Payments of $47.98 each
OR - 12 Monthly Payments of $207.91 each
Should you have any inquiries or require further assistance, please schedule a consultation with our Courses Advisors.
They are dedicated to helping you make this important decision on your educational journey.
Why MCI Institute
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High Satisfaction Rates: 92.4% recommending us*. MCI significantly surpasses the average satisfaction scores for all VET providers in Australia.
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100% Online Learning: Study anytime, anywhere, with continuous support.
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Access to Expert Mentors: Skilled mentors are available for guidance and support.
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User-Friendly Materials: Our learning resources are straightforward and practical, helping you apply skills immediately in the workplace.
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Nationally Recognised Qualifications: As a Registered Training Organisation (RTO) our certifications guarantee employers of your job-ready skills.
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Trusted Award-Winning RTO: With 35 awards in 20 years, MCI Institute is a trusted and celebrated place to build your career.