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SIR30216 Certificate III in Retail


Welcome to the dynamic realm of retail!

The SIR30216 Certificate III in Retail introduces you to the exciting world of customer engagement, store operations, and meeting organisational expectations within the retail industry.

In retail, professionals play a crucial role in creating exceptional customer experiences. With this course, you'll delve into the essential skills and knowledge needed to effectively convey product information, collaborate within a team, leverage retail technology, and cultivate lasting customer loyalty.

Retail workers are known for their dedication, patience, and remarkable communication and interpersonal skills, making them indispensable in various job roles and industries.



Free Course Guide

  • 100% online study
  • Nationally recognised qualifications
  • Dedicated mentor support
  • 12-months course duration 
  • Enrol any time
  • Flexible payments options to save more

Course Summary

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Prepare to embark on a journey of discovery in the retail industry. This comprehensive program equips you with practical skills and insights vital for a successful retail career.

You'll focus on areas like communicating product information, fostering teamwork, mastering retail technology, and building strong customer relationships. These competencies are not only highly relevant in the retail field but also transferable to various professions.

What truly sets this program apart is the immersive hands-on experience it provides. You'll be fully engaged in a simulated business environment, applying your newfound knowledge in practical scenarios, and building unwavering confidence in your abilities.

With access to business support documents, templates, and expertly guided simulation roleplays, you'll be well-prepared to embark on your journey to success in the retail industry.

Download Free Course Guide

Course Summary Certificate III In Retail Online
Career Options SIR30216

Career Options

In this Certificate III in Retail online course, you will graduate with the skills and qualification to confidently work in a large number of roles, some of them are:  

  • Frontline Sales Assistant
  • Shop Assistant
  • Cashier
  • Customer Service Representative
  • Retail Supervisor
  • Team Leader
  • Senior Sales Assistant

Don't miss out on this opportunity to shape your future!

Speak to a career advisor

  • Untitled design (44)-1

    I just completed my course with MCI and absolutely loved it. What I have learned helped me to obtain a new job and given me many new skills that has helped me to excel in everything I do. My mentor was amazingly supportive in everything I did.

  • Untitled design (45)-1

    The course was great, easy to follow a mentor to assist you on the way and gave you plenty of time to complete the course at your pace. Will be competing more courses through MCI institute in future education.

  • Untitled design (46)

    It had its challenges, but I feel so proud that I have completed the diploma. I am grateful for all the help and support my mentors gave throughout always willing to help and find a way to help me move forward.


Course Structure

We have selected key subjects that focus on the core skills to help you walk the professional path you’ve chosen. These are informed by our corporate experience and firmly based on what you will truly need and value.

You'll then be assessed via a mix of written answer questions, case study analysis, simulated scenarios and other interactive tasks.

Download Free Course Guide


Nationally Recognized Training logo SIR30216

Core Units:

  • SIRXCEG001 Engage the customer
  • SIRXCEG002 Assist customers with difficulties
  • SIRXCEG003 Build customer relationships and loyalty
  • SIRXCOM002 Work effectively in a team
  • SIRXIND001 Work effectively in a service environment
  • SIRXRSK001 Identify and respond to security risks
  • SIRXSLS001 Sell to the retail customer
  • SIRXWHS002 Contribute to workplace health and safety


Elective Units:

  • BSBPEF301 Organise personal work priorities
  • BSBSTR401 Promote innovation team environments
  • CHCDIV001 Work with diverse people
  • SIRXCEG006 Provide online customer service
  • SIRXMKT001 Support marketing and promotional activities


Price and Payment Options

Unlock Savings: Pay Upfront
Discounted Upfront Price: $2,880 (save $320)

Flexible Payment Plans
  • 52 Weekly Payments of $61.54 each

  • 12 Monthly Payments of $266.67 each

Should you have any inquiries or require further assistance, please schedule a consultation with our Courses Advisors.
They are dedicated to helping you make this important decision on your educational journey.

Book a time to speak with us

Price and Payment Options SIR30216

Why MCI Institute

  • High Satisfaction Rates: 92.4% recommending us*. MCI significantly surpasses the average satisfaction scores for all VET providers in Australia.

  • 100% Online Learning: Study anytime, anywhere, with continuous support.
  • Access to Expert Mentors: Skilled mentors are available for guidance and support.
  • User-Friendly Materials: Our learning resources are straightforward and practical, helping you apply skills immediately in the workplace.

  • Nationally Recognised Qualifications: As a Registered Training Organisation (RTO) our certifications guarantee employers of your job-ready skills.

  • Trusted Award-Winning RTO: With 35 awards in 20 years, MCI Institute is a trusted and celebrated place to build your career.
*Data from National Centre for Vocational Education Research.
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FAQ SIR30216


How long is the course?
Students have 12 months to complete their course.
Is prior experience required to start the course?
For most of our courses, you do not need any prior learning experience before starting at the MCI Institute. However, please check with your course advisor to see if your course has pre-entry requirements. Our courses are designed to be super easy to follow, and you have access to a student mentor who can help you along the way.
Do I have direct access to a mentor?
You have direct access to a mentor at all times during MCI business hours, Monday to Friday 9:00 to 5:00 pm. If you need assistance during after business hours, please let us know and we'll do our best to help you. 
Do I have to sit exams in a classroom?
MCI courses don't have exams! Students are required to submit assessments as part of the online course, these can be submitted at any time before the end of the course.
What computer will I need?
Any kind of computer or iPad and an internet connection is all you need to get started. It would be ideal if you have the Microsoft office suite. Student packages can be purchased.
What is a nationally recognised qualification?
Our courses are all nationally accredited under the Australian Qualifications Framework. Nationally recognised training or qualification is any training program which leads directly to a qualification or credentials which are recognised all across Australia.  

If we don't answer your questions here, please don't hesitate to contact us!
You can call us on 1300 658 388 or book a time that works for you to chat with us:

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